You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to buy, use, or collect certain Virtual Items, including Coins and Gifts.
This Virtual Items Policy applies to the access and use of Virtual Items (defined below) on Fiber.al (the "Platform") ("Virtual Items Policy"). Virtual Items may also be governed by separate applicable product, program, promotion, and/or campaign terms. If this is the case, these additional terms will be made available to you when you use the product or take part in the program, promotion, and/or campaign ("Virtual Items Terms").
Fiber.al is operated by Fiber.a, a company registered in Albania ("Fiber", "we", "us"). Fiber offers Virtual Items to you and is solely responsible for any payment, financial, or tax obligations in relation to Virtual Items.
Our Terms of Service and Community Guidelines also apply to, among other things, your access and use of Virtual Items on the Platform. Our Privacy Policy describes how we process your personal data.
If there is a conflict between this Virtual Items Policy and the Terms of Service or Community Guidelines, this Virtual Items Policy will apply. If there is a conflict between this Virtual Items Policy and any applicable Virtual Items Terms, the Virtual Items Terms will apply.
Capitalized terms not defined in this Virtual Items Policy have the meanings given to them in our Terms of Service.
In short: This Virtual Items Policy and any applicable Virtual Items Terms set out the rules that apply when you access or use Virtual Items on Fiber.al. You must also comply with our Terms of Service and Community Guidelines. You should read these documents.
Virtual Items are digital items, representations, or services that Fiber may give users access to from time to time for use solely on our Platform, including, for example: Coins, Gifts, and Points (all defined below), and profile frames (each, a "Virtual Item").
Virtual Items are used by users to express themselves, as an indicator of their engagement on the Platform, and/or to access or activate certain services on the Platform.
Virtual Items cannot be exchanged for cash, withdrawn, or used as currency. Virtual Items can only be purchased or received from Fiber. Virtual Items cannot be purchased or received from, sold to, or exchanged with other Platform users, nor can they be used to purchase, access, or activate goods and services provided by a third party.
In short: Virtual Items are digital items, representations, or services that Fiber may provide you to access and use on the Platform. Virtual Items cannot be exchanged for cash or used as currency.
Coins are digital items that can be used on the Platform to access or activate other Virtual Items or services offered by Fiber (each, a "Coin"). Coins can be purchased from Fiber by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older). The purchase and use of Coins is entirely voluntary.
Coins have no monetary value outside the Platform and cannot, under any circumstances, be converted into cash, withdrawn, or refunded except as expressly stated in this policy or required by applicable law.
In short: You can buy Coins and use them on the Platform to access or activate other Virtual Items or services. Coins cannot be converted to cash.
Coins can only be used on the Platform to access or activate certain types of other Virtual Items (e.g., Gifts) or services that may be made available by Fiber from time to time.
The number of Coins needed to access or activate other Virtual Items or services will be displayed before you use those Coins. You should check how many Coins you need for any Virtual Items you want to access or activate before you purchase the Coins. You can track how much you spend on Coins, and how you use them, in the following ways:
In short: You can only use Coins on the Platform. They can be used to access or activate other Virtual Items or Fiber services. You can view your previous Coin activity, including the total Coins you have, within your account.
Coins can be purchased from within the Fiber.al app (i.e. an in-app purchase) and handled by a third-party app store such as Apple's App Store or the Google Play Store (each, an "App Store"), or directly through the Fiber.al website (the "WebApp"). Fiber may also allow users additional ways to obtain Coins from time to time.
To buy Coins from Fiber or an App Store and use them, you must:
When you buy Coins, the cost per Coin differs depending on how many you buy and where you buy them (the cost per Coin will be displayed before you buy them).
If you buy Coins through an App Store as an in-app purchase, the applicable store's terms for in-app purchases apply as well as this Virtual Items Policy. If you have any questions about in-app purchases of Coins through an App Store (including if you wish to cancel any purchase of Coins you have made), you need to contact the relevant App Store.
If you buy Coins through the WebApp, a third-party payment provider will provide payment services to you and the total price payable for the Coins will be displayed at the point of purchase. Where required by applicable laws, we will also display the total price on the page where the Coins are advertised for sale.
All charges and payments for Coins will be made in the currency specified at the point of purchase. When buying Coins, the price displayed will include any taxes or applicable charges (including VAT where applicable under Albanian law). Additional fees may be imposed by your payment provider, for example currency exchange fees or foreign transaction fees.
You are responsible for any issues (like refunds, chargebacks, or fees and related costs) related to your payments, whether or not directly authorized by you. If a payment fails, is returned, or remains unpaid, we may suspend your Fiber account or your access to Virtual Items.
In short: You can buy Coins directly from Fiber or through third-party App Stores. The terms and conditions that apply to the purchase will depend on the method used to purchase Coins.
If you have purchased Coins from within the Fiber.al app through an App Store, you will have to directly contact the relevant App Store for any refunds or cancellations. Refunds or cancellations of in-app purchases are handled by the App Store, not Fiber, and are subject to the App Store's refund policies.
When you submit a request for a refund, we may freeze the corresponding number of Coins for which you are seeking a refund. If your refund request is successful, we will deduct the relevant number of Coins from your account. If the remaining number of Coins in your account is insufficient for deduction, we reserve the right to deduct the applicable amount from your future Coin purchases.
Coins are not returnable or refundable by Fiber. You acknowledge and agree that we will make Coins available to you immediately upon completion of the purchase or order and that you, therefore, have no right to cancel or withdraw the transaction once your order is complete.
Except as otherwise required by applicable law (including Albanian consumer protection law, where applicable), we will not provide you with a refund once your Coins have been made available to you on the Platform, which constitutes the performance of the contract between us and you for the purchase of the Coins. This means that, to the extent permitted by law, you waive any statutory right to cancel the purchase of the Coins and obtain a refund once the Coins are made available to you on the Platform, unless the Coins are defective.
In short: If you buy Coins from an App Store, you will have to contact the App Store about refunds. If you buy Coins directly from Fiber, refunds are not available once Coins have been credited to your account, except where required by law.
Gifts are digital items that can be accessed or activated using Coins and are exclusively available on the Platform (each, a "Gift"). Gifting:
When you gift, other Platform users can see your username and the details of the Gift. By gifting, you are not transferring money, Coins, or anything of monetary value to other users on the Platform. The number of Coins required to activate a Gift will depend on the type of Gift.
Gifts received by users have no monetary value and cannot, under any circumstances, be exchanged, converted, redeemed, or withdrawn as cash. Receiving Gifts does not entitle any user to any payment from Fiber or from any other user.
The type and number of Gifts received is used by Fiber to recognize the engagement and popularity of content and users on the Platform.
Because Gifts are accessed with immediate effect and consumed immediately upon activation, they are not returnable or refundable in any circumstances.
In short: You can use Coins to access and activate Gifts to express yourself and interact with content you enjoy. Gifting does not transfer money or anything of monetary value to other users, and Gifts cannot be converted to cash.
Points are digital items Fiber may allocate to users when they complete certain activities on the Platform (each, a "Point"). In some cases, subject to applicable Virtual Items Terms, users may be eligible to redeem Points for other Virtual Items or non-cash benefits on the Platform. Points cannot be exchanged for cash. Points do not automatically entitle a user to claim any benefit or reward.
The number of Points required to redeem any benefit, and what benefits are available for redemption, will depend on the applicable program.
In short: You may be eligible to receive Points by completing certain activities on Fiber, and in some cases Points may be redeemed for other Virtual Items or non-cash benefits.
We give you permission (called a limited license) to use Virtual Items only for your personal use on the Platform consistent with the uses as determined by Fiber and this Virtual Items Policy and any applicable Virtual Items Terms. This means you have no right or title in Virtual Items except as expressly stated in this Virtual Items Policy and any applicable Virtual Items Terms. You cannot buy, sell, assign, transfer, or exchange Virtual Items outside of the Platform, or attempt to sell, assign, transfer, give, or trade Virtual Items otherwise than as expressly permitted in this Virtual Items Policy or any applicable Virtual Items Terms.
We may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if we believe that you have breached our Terms of Service, Community Guidelines, this Virtual Items Policy, or any applicable Virtual Items Terms. We also reserve the right to remove or update your access to Virtual Items where an error has occurred.
If your account on the Platform is deactivated or terminated before you use your Virtual Items (including any available Coins), you will not be entitled to a refund or any additional access to, or value from, such Virtual Items, unless required by applicable law, so we encourage you to use your Virtual Items (where possible) before you cease to have access to your account.
In short: Your permission to use Virtual Items is subject to Fiber's rules. If you break our rules, Fiber can take action against you, which may include terminating your access to Virtual Items, including Coins you purchased. Fiber may also terminate your access to Virtual Items if they were given to you in error.
If you have any problems accessing any Virtual Items, or have any concerns or questions about any aspect of this Virtual Items Policy, please contact us at [email protected].