You must be at least 18 years old to take part in Rewards Programs and receive Rewards.
This Rewards Policy ("Rewards Policy") applies to Platform users that participate in an incentive program, promotion, and/or campaign offered by Fiber.al (each, a "Rewards Program").
Fiber.al SH.P.K ("Fiber.al", "we", "us") offers Rewards Programs to you and is solely responsible for any payment, financial, or tax obligations in relation to Rewards Programs.
If you participate in a Rewards Program, you may be eligible to receive digital and/or monetary rewards from Fiber.al (each, a "Reward") in recognition of satisfying the relevant Rewards Program's requirements.
Rewards Programs are operated and funded entirely by Fiber.al and are separate and independent from the Virtual Items system. Rewards are not funded by, derived from, or in any way connected to Coins, Gifts, or other Virtual Items purchased or received on the Platform. Coins and Gifts cannot be converted into Rewards, and Rewards are not awarded on the basis of Coins purchased or Gifts received.
The Reward available depends on the Rewards Program. Please see "What are Rewards and how do you receive them?" below for more information.
When you take part in a Rewards Program, your participation is governed by this Rewards Policy and any other applicable Rewards Program-specific provisions made available to you when you join the Rewards Program (together with this Rewards Policy, "Rewards Program Terms").
Our Terms of Service and Community Guidelines also apply to your participation in Rewards Programs in the same way as they apply to any other activities on the Platform. Our Privacy Policy describes how we process your personal data.
If there is a conflict between this Rewards Policy and applicable Rewards Program-specific provisions, the Rewards Program-specific provisions will apply.
Capitalized terms not defined in this Rewards Policy have the meanings given to them in our Terms of Service and Virtual Items Policy.
In short: This Rewards Policy and any applicable Rewards Program-specific provisions apply when you participate in Rewards Programs on Fiber.al. Rewards Programs are operated by Fiber.al and are entirely separate from Coins and Gifts. You must also comply with our Terms of Service and Community Guidelines.
To participate in a Rewards Program, you must:
In short: You must be at least 18 years old and meet certain other eligibility criteria (above) to take part in Rewards Programs.
The relevant Rewards Program-specific provisions will include information and instructions on who is eligible to participate, how to participate, what Rewards are available, and how you may receive them.
For example, some Rewards Programs may:
There is no charge to enter Rewards Programs.
In short: Rewards Program-specific provisions will tell you what Rewards are available and what you must do to receive them.
A "Reward" can be:
We provide Rewards to (amongst other things):
The relevant Rewards Program-specific provisions will include detailed information about what Rewards are available under that Rewards Program and how to receive them.
If you participate in a Rewards Program and are eligible to receive a Reward, Fiber.al will send you an in-app notification or contact you via other channels (as appropriate) to tell you how to claim the Reward. You must follow the instructions provided to claim or use a Reward.
In some instances, to receive a Reward you will need to submit a request. You can normally do this from within your Fiber.al account. Once you submit a request for a Reward, we may need time to review your request. We will do our best to complete our review within a reasonable time, although some requests may take longer.
You are responsible for paying any taxes related to any Rewards you receive. All Rewards are given inclusive of tax (if applicable). Fiber.al is authorized, if we reasonably believe we are required, to withhold and/or deduct tax from payments and to pay over these amounts to any tax authority. If any such withholding and/or deduction is required, you will not be entitled to any additional payment from Fiber.al. Fiber.al is under no obligation to support you in making a claim for refund or relief from any tax authority.
Rewards cannot be transferred to anyone else, and you cannot exchange them for anything other than as expressly permitted in the Rewards Program-specific provisions. You are responsible for your use of Rewards. We do not offer refunds or reimbursements for Rewards you have received, unless we are at fault or are otherwise legally required to.
Unless the Rewards Program-specific provisions state otherwise, your ability to receive a Reward will expire two (2) years from the date you are first eligible to receive it. Some Rewards will have a time limit within which you can use them. You must claim and use them by the expiration date (as applicable) or you will forfeit the Reward. Fiber.al is under no obligation to extend any unclaimed or unused Rewards that have expired.
We do our best to ensure that we reward you with the correct number and type of Rewards. If we learn that a mistake was made when providing a Reward, we will correct the mistake as soon as we can. Fiber.al may offer you a different Reward to the one set out in the Rewards Program-specific provisions, but this will be equivalent to or better than the original Reward.
A Rewards Program may allow you to receive a Reward Payment.
To be eligible for a Reward Payment you must:
You must make sure that the information you provide is accurate, complete, and up-to-date. If you provide inaccurate information, we will not be responsible for any delays or issues with Reward Payments, and you will bear any resulting consequences, such as lost, stolen, or misdirected funds or other harm.
For some Rewards Programs, a Reward Payment may be displayed to you as being available to be paid out immediately or at a later date. Until you receive a Reward Payment in your Preferred Account, any amount displayed to you belongs to Fiber.al.
Minimum and maximum Reward Payment limits may apply, along with transaction fees. We will let you know if you need to meet any minimum threshold before we make the Reward Payment, and any applicable fees will be displayed before you request or receive a Reward Payment.
We take into account a range of factors when deciding what Reward Payment will be available to you. The factors we take into account may include the engagement your content generates on the Platform (such as views, likes, and comments), the quality and safety of your content, the duration and consistency of your activity, the number of new followers you attract, and your compliance with our Terms of Service, Community Guidelines, and Rewards Program Terms.
Reward Payments are calculated solely on the basis of the factors set out above and in the applicable Rewards Program-specific provisions. Reward Payments are not based on, and are not calculated by reference to, the number, type, or value of Gifts received, Coins received, or any other Virtual Items received from other users on the Platform.
Reward Payments may be calculated and displayed in a reference currency. If we transfer a Reward Payment to your Preferred Account in a different currency, there may be a cost related to this conversion, which will be applied to your Reward Payment. Details of applicable transaction fees and foreign exchange rates will be displayed to you before you request or receive a Reward Payment.
Depending on the Rewards Program, a Reward Payment may be available to be paid to your Preferred Account periodically or following your request.
We are not responsible for any loss or damage caused by a third-party payment method or payment service provider, or any interruption of services being offered by a third-party payment service provider to you, provided it is not as a result of our actions.
In short: Fiber.al offers Rewards to incentivize and thank you for your contributions to the Platform. You may be able to receive monetary Rewards by meeting eligibility requirements and linking a supported payment account, subject to the terms set out above. Non-monetary Rewards, including digital goods and in-platform perks, may also be offered by Fiber.al. Rewards are entirely separate from Coins and Gifts and are not calculated based on Gifts received.
We may deduct a Reward that you have become eligible to receive (in part or in full), or you may not receive a Reward (including a Reward Payment) at all, or receipt of the Reward may be delayed or we may revoke your eligibility to request it, if:
We may, for security, legal, or regulatory reasons and/or to maintain the integrity of your account and/or the Platform, suspend, delay, or re-direct any requested Rewards and/or your eligibility to receive a Reward Payment. We will attempt to contact you if we have to do this. However, there may be situations where we need to make urgent changes for security, legal, or regulatory reasons, and we may not be able to provide you with advance notice. In such cases, we will use commercially reasonable efforts to inform you of such changes as soon as we can.
In short: We may withhold or delay (in part or in full) the granting of a Reward where we have cause to do so.
We may change the Rewards Program Terms, applicable Rewards Program-specific provisions, or a Rewards Program at any time for legal, regulatory, or business reasons. These changes may include who can participate in a Rewards Program, how to receive Rewards, and how a Reward Payment is calculated.
We will give you reasonable advance notice, in a transparent manner, of significant changes which will impact you and the date that they will come into force. The changes will only apply to our relationship going forward.
Where we need to make urgent changes for security, safety, legal, or regulatory requirements, we may not be able to provide you with advance notice, but we will let you know as soon as we are able to.
Within this notice period, you will be able to continue to use the Rewards Program under the then-current terms. If you do not agree with the proposed changes, you can withdraw from the Rewards Program before the changes come into effect.
In short: If we materially change the Rewards Program Terms, applicable Rewards Program-specific provisions, or a Rewards Program, we will normally tell you in advance. It won't change anything between us that has happened already but, if you want to keep using the Rewards Program in the future, you will need to agree to the changes. If you do not agree, you can withdraw from the Rewards Program.
We may investigate any suspected breach of the Rewards Program Terms, applicable Rewards Program-specific provisions, our Terms of Service, or our Community Guidelines. While we do so, we may deny or suspend your access to some or all the features of a Rewards Program (including any Reward), including without prior notice to you, depending on the seriousness of the suspected breach.
We may temporarily or permanently disable, suspend, or terminate your access to a Rewards Program, the Rewards (including Rewards you have received), or Rewards Program-related product features and services if:
We may also immediately, temporarily, or permanently deny, suspend, or terminate your access to a Rewards Program or Rewards that you have received if, acting reasonably and objectively depending on the seriousness of the suspected breach, we believe that you are involved in any situation or occurrence which reflects unfavorably upon you or Fiber.al (including the Platform or the Rewards Program).
Where appropriate and legally permissible, we will tell you if we suspend or terminate your access to a Rewards Program. If you think we have made a mistake in suspending or terminating your access to a Rewards Program, you may appeal by following the instructions in any violation notice you receive, or by contacting us.
We may terminate or suspend a Rewards Program (in part or in full) by giving you reasonable notice, including for the following reasons:
If we terminate or suspend a Rewards Program for any of the above reasons, you may receive the accrued Rewards that you are entitled to, unless you are prohibited from doing so by a court or regulatory authority.
If we partly or fully terminate or suspend a Rewards Program for any of the above reasons, we will attempt to provide you notice.
You may end your participation in a Rewards Program at any time. If you do so, then, subject to the provisions of the Rewards Program Terms and this Rewards Policy, you may be given an opportunity to receive any accrued Rewards you are still eligible to receive.
In short: We have rules and, if you break them, Fiber.al can take action against you, which may include terminating your access to Rewards Programs and/or Rewards. We may also terminate or suspend a Rewards Program under certain circumstances. You may choose to end your participation in a Rewards Program at any time.
Fiber.al cannot guarantee that our Rewards Programs will always function without disruptions, delays, or imperfections. Fiber.al does not accept responsibility for any losses (including loss of opportunity): (1) unless caused by our breach of this Rewards Policy or any other applicable Rewards Program-specific provisions, or otherwise by our acts; (2) which are not reasonably foreseeable as likely to arise from the relevant breach at the time you begin participating in the relevant Rewards Program; (3) which are business losses; or (4) arising as a result of events beyond our reasonable control, for example natural disasters, activities subject to the instructions of government agencies or actions taken by governments, cyberattacks, pandemic, or system failure of the Platform.
However, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. We cannot, and do not, exclude our liability: (1) for damages arising out of injury or death based on negligent acts or omissions by us, or our legal representatives or designated agents; (2) to the extent we have provided a guarantee (which must be expressly designed as such in order to be a guarantee in the legal sense); or (3) for damages arising from our fraudulent misrepresentation, willful misconduct, or gross negligence.
In short: Our Rewards Programs may not always function perfectly. If you suffer loss or damage as a result of this, we may or may not compensate you for this loss, depending on the specific circumstances. We are not responsible for certain losses, including those not caused by our breach, or outside our reasonable control. However, we will accept responsibility in the circumstances we are legally required to do so, as set out in this section.
If you have any questions, please contact us at [email protected].